Customer service is at the forefront of everything we do. In our 60+ years of serving thousands of local governments and their communities, we’ve learned that providing excellent customer service is a process that is highly personal and always has room for improvement. Discover a few things that help us to serve our customers better.
Discover the key questions municipalities should ask to find a zoning platform that drives efficiency, transparency, and long-term value.
Explore how interactive zoning maps help local governments streamline planning, attract investment, and build sustainable, thriving communities.
Social media can serve as a powerful instrument for fostering transparency, facilitating communication, and engaging with constituents. Explore why social media is crucial for local governments and find some tips for maximizing its potential for your community.
A municipal code is a statement that defines your community. It also says a lot about the municipality’s future.
Many experienced workers in government have left their jobs to seek greener pastures. Discover how municipalities nationwide are adopting new strategies to keep experienced workers and attract new ones.
Improve your knowledge and skills for our digital code-centered solutions with customized on-site or online 1-on-1 training. Find out how to schedule a Lunch & Learn session with one of our Education and Technology Specialists
eCode360 ‘s New Laws feature allows your entire community to access and see information quickly and easily.
The eCode360 Notes feature is an excellent tool for giving users of your online code a “heads up” when there is something of importance to communicate.
Explore why choosing a professional codifier over having municipal staff do the work is the smart choice financially, from a time- and resource-savings perspective, and ensuring the code’s enforceability.
Available to logged-in eCode360® users, the Dashboard feature displays important information about how and when your online code is used and what topics are top of mind with constituents and municipal users.
Regardless of the size and complexity of your supplement project, there are steps you can take that will enable us to process your code updates more efficiently.
APIs are fast becoming a technology staple for innovative companies and a powerful business tool. By enabling companies to securely connect business processes, content and data, APIs can help boost customer satisfaction—and build new business.
Municipal clerks are returning to in-person events and conferences. Here’s why the conferences you once knew and took part in are reflecting a new reality created by the COVID-19 pandemic.
Does your community need a boost in economic development? Story maps may be just what you’re looking for.
PubDocs in eCode360® can help local governments inform and update constituents during quickly-changing public emergencies like the Covid-19 pandemic.
To help ensure that virtual community meetings are productive for all, here are some tips to keep in mind.
Local governments are creatively using social media during the coronavirus pandemic to stay in touch with constituents, check the pulse of the community, and share useful resources…
Social media is a powerful tool for local governments to inform and to engage with the community at-large. Local government needs to demonstrate that it’s worthy of its constituents’ time and trust.
General Code offers a variety of options to help our client communities optimize their eCode experience and to provide demos of our other digital solutions.
When your eCode is regularly updated, you’re guaranteeing a resource your entire community can depend on – every hour of every day, from any location.
A regularly updated Code is an enforceable and reliable resource that empowers everyone in your community.
“If you build it, they will come,” right? Not exactly. But there are many ways to attract traffic to your social media accounts.
Exploring how a less car-centric environment can positively impact the health and well-being of your citizens and the livability of your community-at-large.
When your Code is up-to-date and constituents can find the information they’re looking for, the Town Hall can be a quieter place to work.
Social media isn’t all about creating noise to raise awareness or pushing information out to your followers/constituents. Sometimes you need to listen, too.
In these TEDx Talks, the presenters explore how music can positively impact your community’s identity, economy, and the well-being of your citizens.
Essential resources for creating and amending ordinances
Using your local gov’s social media channels, you can help local businesses and organizations to draw larger crowds to events, boosting tourism to your region and supporting economic growth.
Doing your homework is important when considering codification so that your Code meets the needs of your municipality and your citizens. Here’s a list of questions you should always ask first before you make your choice.
Model ordinances can be great starting points for drafting new ordinances, but they should be reviewed and tailored for your municipality before being adopted.
Local governments are upping their games in an effort to be more transparent with their citizens. Municipalities are leveraging the latest technologies to open new communication channels.
You’ve decided to start using social media to communicate with your citizens, but what channel is the right one to use? We’ve compiled some of the top-used social media channels that local governments are using and examples of how they’re being used.
Does your community have a social media policy in place? (Spoiler alert: the answer should be yes.)
Some of our clients have used extracts from their municipal Code to feed information into other business
systems used throughout their municipalities.
Use eCode360’s Notes tool to help citizens and other users of your online Code stay up to date and informed.
Social media channels, perhaps more than any other communication tool, offer officials at every level of government the most rapid way to reach out to those in harm’s way or already affected by an emergency situation. It seems that we are all increasingly turning to Twitter, Facebook, and Instagram for more than social reasons. A trend that is not going unnoticed by many in government responsible for emergency management.
