Navigating the shift from traditional maps to digital zoning map solutions offers municipalities a chance to streamline processes, increase transparency, and enhance public engagement. However, not all solutions are created equal, and finding the right fit can significantly impact operations and community relationships. Asking the right questions before making a decision will ensure you select a digital zoning solution that meets your needs now and in the future.
Below are six key questions to help guide your selection process and ensure the solution you choose provides lasting value.
1. Is the Zoning Map Solution User-Friendly for Municipal Staff and Constituents?
A zoning solution will likely be used by various stakeholders, including city officials, developers, and residents. Many of these users may not have experience with maps, GIS systems, or planning tools. A user-friendly platform ensures that even those unfamiliar with zoning terminology can easily search for and understand the information.
Why it matters:
Complicated systems discourage users, delay processes, and generate frustration among staff and residents.
What to look for:
Platforms with clear interfaces, easy-to-navigate maps, and simple search functions. Features like keyword searches, zoning overlays, and visual aids (such as legends and color-coded maps) enhance usability.
2. How Seamlessly Does It Integrate with Other Systems?
Municipal operations rely on several software platforms—GIS systems, permitting and code enforcement tools, and databases. A digital zoning solution that works in harmony with these systems will save time, reduce errors, and improve efficiency.
Why it matters: Siloed information creates bottlenecks and increases the likelihood of discrepancies between departments. Integration streamlines workflows, ensures consistency, and reduces double entry.
What to look for: Solutions that support data interoperability and offer APIs for seamless connectivity. Ask vendors if the platform can connect with existing systems such as ArcGIS, permitting software, or document management tools.
3. Can It Handle the Complexity of Local Ordinances?
Zoning codes vary widely between jurisdictions. Some municipalities may have straightforward zoning maps, while others manage complex systems with multiple overlays, districts, and special-use areas. A flexible solution can accommodate both current ordinances and future amendments.
Why it matters: A rigid platform will require constant workarounds, creating inefficiencies. As zoning codes evolve, it’s important to have a solution that adapts easily.
What to look for: Solutions that allow customization of zoning layers, overlays, and special districts. Features like configurable zoning categories and automated ordinance updates can make managing complex regulations easier.
4. Does It Offer Timely Updates?
Zoning maps and regulations are rarely static; new developments, rezoning efforts, and amendments require continuous updates. A digital zoning solution that supports timely updates ensures that users always have access to the latest information.
Why it matters: Outdated zoning information can lead to misinformed decisions, wasted time, and potential legal issues. Accurate and current data builds trust with the public and ensures smooth project planning.
What to look for: Platforms with attentiveness to an update process that ensures changes are visible immediately to both internal teams and the public.
5. What Level of Support Does the Vendor Provide?
Even the most well-designed system requires ongoing support — whether it’s initial setup, troubleshooting, or training for new staff. A responsive and reliable support team is essential to maximize the value of a digital zoning solution.
Why it matters: Without adequate vendor support, municipalities risk delays in service and frustration among staff, which can erode public confidence. Ongoing technical assistance ensures issues are resolved quickly, and software updates keep the platform running smoothly.
What to look for: Look for vendors that offer dedicated support, including onboarding, live technical assistance, and comprehensive training materials. Check if the vendor provides regular software updates and enhancements as part of their service.
6. Is the Zoning Map Solution Built for Community Engagement?
Digital zoning tools should not only streamline internal processes but also empower the public by providing easy access to zoning information. A solution that promotes public engagement enhances transparency, builds trust, and encourages community involvement in local planning decisions.
Why it matters: When residents and developers have easy access to zoning information, it reduces the burden on staff to answer routine inquiries and fosters community trust. Engaged citizens are more likely to participate constructively in public hearings and planning efforts.
What to look for: Solutions with public-facing maps that are mobile-friendly and accessible without login requirements. Interactive features, such as property look-up tools or “what’s allowed” zoning queries, make it easy for residents to explore information independently.
Making the Right Choice
Choosing the right digital zoning map solution is a critical decision for municipalities. By asking these six questions, you can ensure the platform you select aligns with your goals, integrates with existing systems, supports community engagement, and provides long-term value. A thoughtful selection process will position your municipality to manage zoning efficiently and transparently, benefiting staff, developers, and the public alike.
